Online communities can get you an action closer to become industry leaders. As a CEO, CMO, Marketing Director or Marketing Manager, deciding which online community can permit you to achieve your company goals better could be time-consuming. To aid you get started, we've assembled a list which include companies from different industries who've built successful online communities to enhance marketing operations, reduce support cost, increase employee engagement and build a military of advocates.
, a number 1 marketing automation company reduced their support cost by 60% after building an on the web support community on Salesforce platform. Utilized by customer care and client servicing teams, support communities are setup to cut back call volumes, lower support cost and boost the bandwidth for the support teams.With active participation, customer can discuss issues, share ideas, resources and identify best practices with other customers, employees and partners.